Jai Laxmi Vilas Palace, Bhopal

Effective Date: 21 October 2026

Jai Laxmi Vilas Palace is committed to providing transparent booking, cancellation, and refund procedures for guests reserving rooms and hotel services through our website.

This policy applies to online reservations and payments made through Razorpay or other payment methods accepted by the hotel.

1. Booking Confirmation

·        All room reservations are subject to room availability and confirmation by the hotel.

·        Guests should verify their booking dates, room category, guest details, tariff, and applicable charges before making payment.

·        A payment deduction or transaction reference alone does not guarantee a confirmed reservation. The hotel must verify the transaction and confirm the booking.

·        If payment is deducted but the booking remains unconfirmed, guests should contact the hotel with their payment reference number.

2. Cancellation by the Guest

·        Guests may request cancellation by contacting Jai Laxmi Vilas Palace using the contact details provided below.

·        Cancellation requests should include the guest's name, booking reference, check-in date, and registered mobile number.

·        Cancellation eligibility and applicable charges will depend on the cancellation conditions communicated at the time of booking.

·        Any cancellation fee or deduction will be disclosed in the applicable booking terms.

·        Special promotional, discounted, group, corporate, and advance-booking packages may have separate cancellation conditions where these are communicated before payment.

3. Refund Eligibility

Refunds will be considered in the following circumstances:

·        Eligible cancellation: Where the booking is cancelled within the permitted cancellation period, the refundable amount will be processed according to the applicable booking policy.

·        Duplicate payment: Where the same booking is paid for more than once and the duplicate transaction is verified.

·        Payment deducted but booking not confirmed: Where the transaction is successful but the hotel cannot confirm the reservation.

·        Hotel cancellation: Where the hotel cancels a confirmed booking and cannot provide the booked accommodation, the eligible amount paid for the affected booking will be refunded, subject to applicable law.

·        Other valid payment issues: Where a refund is required under the applicable booking terms or law.

4. Non-Refundable Bookings

Certain special offers, promotional rates, or advance-purchase packages may be designated as non-refundable.

Where a booking is clearly identified as non-refundable before payment, cancellation may not qualify for a refund, except where required by applicable law or where the hotel is responsible for the failure to provide the confirmed service.

5. Refund Processing Time

·        Once a refund is approved, the hotel will initiate the refund through the applicable payment system or original payment method, where supported.

·        The time taken for the amount to appear in the guest's bank account depends on Razorpay, the payment method, the bank, or the relevant financial institution.

·        Guests will be informed of the refund status where appropriate.

·        If a refund is delayed beyond the communicated timeframe, guests may contact the hotel with their booking and transaction reference details.

6. No-Show Policy

If a guest does not arrive on the scheduled check-in date and has not cancelled the reservation in accordance with the applicable cancellation policy, the booking may be treated as a no-show.

Refund eligibility for a no-show will depend on the terms disclosed at the time of booking. Any applicable charges will be subject to the agreed booking policy and applicable law.

7. Modification of Reservations

Requests to change check-in dates, check-out dates, room categories, or guest details are subject to availability.

Any additional amount arising from a revised tariff or change in booking details must be paid by the guest. If a modification results in a lower booking amount, any refund due will be handled according to the applicable booking terms.

8. Payment Gateway and Transaction Issues

Online payments may be processed through Razorpay and participating banks or payment providers.

·        In case of a failed or pending transaction, guests should first verify the payment status with their bank or payment provider.

·        If the amount has been debited but the booking is not confirmed, the hotel will verify the transaction and coordinate appropriate corrective action.

·        Refunds for duplicate or unsuccessful booking transactions will be processed after verification.

·        The final credit timeline may vary according to the payment method and financial institution.

9. How to Request a Cancellation or Refund

To submit a cancellation or refund request, please contact us using the details below and provide:

1.     Guest name.

2.     Booking reference number.

3.     Registered mobile number or email address.

4.     Payment transaction reference, if applicable.

5.     Reason for cancellation or refund request.

Please do not share your OTP, PIN, CVV, password, or other confidential banking credentials.