PRIVACY POLICY

Jai Laxmi Vilas Palace, Bhopal

Effective Date: 21 October 2026

Jai Laxmi Vilas Palace (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of guests and visitors to our website. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a hotel reservation, or complete an online payment through Razorpay.

By using our website or booking our services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or hotel services:

·        Personal Information: Name, mobile number, email address, and other contact details.

·        Booking Information: Check-in and check-out dates, room category, number of guests, booking preferences, and reservation history.

·        Payment Information: Transaction reference number, payment status, amount paid, and payment method details necessary to verify a transaction.

·        Guest Verification Information: Identification details or documents required for check-in and compliance with applicable laws.

·        Technical Information: IP address, browser type, device information, website usage data, and cookies, where applicable.

Please provide only accurate information necessary for your booking and hotel services.

2. How We Use Your Information

We use the information collected for the following purposes:

·        To process and confirm hotel room reservations.

·        To communicate booking confirmations, invoices, payment receipts, and reservation updates.

·        To process and verify online payments and eligible refunds.

·        To respond to enquiries, complaints, cancellation requests, and customer support requests.

·        To provide information about hotel facilities, packages, promotions, and services where permitted.

·        To prevent fraudulent transactions and protect the security of our website.

·        To comply with applicable legal, tax, accounting, hospitality, and regulatory requirements.

3. Online Payments Through Razorpay

Our website may use Razorpay as a third-party payment gateway to facilitate online payments.

When you make a payment, you may be redirected to, or interact with, Razorpay's secure payment interface. Razorpay and the relevant banks or payment providers may process information required to complete and verify your transaction.

Jai Laxmi Vilas Palace does not store your complete debit or credit card number, CVV, UPI PIN, banking password, or OTP on its website.

Payment processing is subject to the applicable privacy policies, security practices, and terms of Razorpay and the relevant financial institutions.

For further information, please refer to Razorpay's official website: https://razorpay.com/

4. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information with:

·        Razorpay and payment providers: To process payments, verify transactions, and facilitate refunds.

·        Banks and financial institutions: Where necessary to complete or investigate payment transactions.

·        Technology and website service providers: To maintain our website, booking systems, security, and communications.

·        Government and regulatory authorities: Where disclosure is required or permitted by applicable law.

·        Authorised hotel personnel: To manage reservations, check-ins, guest services, billing, and customer support.

We take reasonable steps to ensure that information shared with service providers is limited to what is necessary for the relevant purpose.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to guest and booking information is restricted to authorised personnel and service providers who require it for legitimate business purposes.

However, no website or electronic transmission system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil booking and business purposes, resolve disputes, process refunds, maintain financial records, and comply with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable record-retention obligations.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, remember preferences, and enhance the booking experience.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will obtain appropriate consent for cookies or similar technologies.

8. Marketing Communications

We may send booking-related messages, service updates, and important information about your reservation.

Promotional messages about special room rates, packages, events, or hotel offers will be sent where permitted by applicable law and, where required, with your consent.

You may opt out of promotional communications at any time by using the available unsubscribe option or contacting us directly. Transactional messages necessary to manage an existing reservation may still be sent.

9. Your Privacy Rights

Subject to applicable law, you may request to:

·        Access information relating to your personal data.

·        Correct inaccurate or incomplete information.

·        Request deletion of personal information where legally permissible.

·        Withdraw consent where processing is based on consent.

·        Raise concerns or complaints about the handling of your personal information.

To submit a privacy request, please contact us using the details provided below. We may need to verify your identity before processing the request.

10. Third-Party Websites

Our website may contain links to third-party websites, including payment services, mapping services, or other service providers. We are not responsible for the privacy practices or content of those websites.

Please review the relevant third party's privacy policy before providing personal information on its platform.

11. Children's Privacy

Our website is intended for people making lawful hotel reservations. Where personal information relating to a child is collected, it will be handled in accordance with applicable law and any required parental or guardian consent.

We do not knowingly collect children's personal information beyond what is necessary for lawful guest registration and hotel services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website operations, payment processes, or applicable laws.

The updated version will be published on this page with its revised effective date. We encourage visitors to review this page periodically.

13. Contact and Privacy Grievances

For questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Jai Laxmi Vilas Palace
Hotel Reception No:-0755-3180232

Mobile Number: -07470490855

Mail_id:- [email protected]

Website URL: - https://jailaxmivilaspalace.com/